- Phone 0800 20-56-44
- E-mail support@prosto.tv
Support
Questions about connecting, billing or how the service works — write or call us.
“Feedback” — the fastest way
The “Feedback” button is on every screen of the web account and the app. With your message we see which screen you were on — no need to explain twice.
Common questions
Do I need a video recorder?
No. Recordings are kept in our cloud. You can keep a recorder — but stealing it no longer takes the recordings with it.
Do I need a public IP or port forwarding?
Not for Hikvision (ISUP), Dahua (Auto Register) or RTMP — the camera connects by itself. Only cameras that can do nothing but RTSP must be reachable from the internet.
Which camera should I choose?
Easiest is Hikvision or Dahua with ISUP or Auto Register, or any camera with RTMP. Unsure about a model — write to us.
Who can see my cameras?
You hand out access in your account yourself: each user sees only the cameras allowed to them. A “share” link opens only the chosen recording.
What exactly does the AI do?
It looks at a series of frames from an event and describes in your language what is going on. It is a hint, not a verdict: you decide.
How do I link Telegram?
In your account: “Channels & delivery” → Telegram. Send the bot the code and alarms arrive in the chat.